Blackhawk Network (BHN) is the leader in global branded payment technologies. We strengthen relationships between brands and their customers, employees, and partners by transforming transactions into connections. BHN’s portfolio includes: Gift Card & eGift products, promotions and distribution that grow revenue faster; Rewards & Incentives that build loyalty and acquisition and are integrated into today’s leading platforms; and Payments that enable businesses and customers to access and disburse funds in convenient and innovative ways. BHN’s network spans across the globe with over 400,000 consumer touchpoints. Learn more at BHN.com.

JOB DESCRIPTION: M365 AND CONFLUENCE ADMINISTRATOR (Corporate IT)

The Microsoft 365 Administrator role is responsible for helping to support, maintain and administer the M365 suite of services and Confluence.  The successful candidate must have in-depth experience supporting the M365 technology stack and possess strong problem-solving, analytical, and technical skills. In addition, a general understanding of network and database concepts, security, compliance, and some software design and architecture exposure would be required. The M365 Administrator will serve as a member of the Workplace Applications Team and play an important role in shaping the future functionality changes and user interaction evolution provided by the M365 services.  This position has specific responsibilities for Microsoft Teams and SharePoint Administration in particular. 

• Support MS365 end-users with answers to technical questions, describing best practices, and share that knowledge with end-users and team members
• Administer Confluence, including user management, permissions, workflows, and configurations.
• Configure Confluence spaces, templates, macros, and plugins to support effective collaboration and knowledge management.
• Assist with developing Power Platform solutions using Power Apps, Power Automate, Power BI
• Work with customers to analyze project requests and align proposed solutions with the product roadmap, customer plans, and strategic goals
• Participate in M365 projects including proof of concepts, pilots, and initiatives.
• Ability to present, translate and articulate complex technical information into business-friendly language and share those ideas with senior level leadership, as well as the user community
• Familiarity with governance including email, data, and chat content retention practices
• Provide technical solutions to a wide range of difficult problems where analysis of data requires evaluation of identifiable factors. Solutions are imaginative, thorough, practicable and consistent with organization objectives

• Batchelor’s degree in a related field, active MS certification in MS-700.
• 2+ years’ experience administering, designing, and developing Microsoft Solutions.
• Experience collaborating with Microsoft to stay abreast of changes that affect M365 technologies, diagnosing problems, and adjusting to ever-changing technology.
• Experience with developing and supporting application life cycle and governance.