Today, through BHN’s single global platform, businesses of all kinds can tap into the world’s largest network of branded payment solutions. BHN helps businesses grow revenue, increase loyalty, motivate and reward their teams, disburse funds and engage consumers. Branded payment solutions include the issuance and distribution of gift cards, egifts, corporate payouts and rewards, along with the technology to deliver these products in seamless, integrated ways. BHN’s network spans the globe with more than 400,000 consumer touchpoints. Learn more at BHN.com.

This IT Support role in Bengaluru is responsible for coordinating all Corporate IT services and projects within India with support from colleagues in Bangalore and Kozhikode, Australia and a global support team with main offices in California, the UK and El Salvador.

This role will support ~650 staff throughout India, another ~200 in APAC and a total of up to ~5000 globally who use laptops running Windows 10 and MacOS.

The Onsite Service Desk team provide local eyes, ears and hands to the global leads in IT Support, Desktop Engineering, Networking, Voice & Data, Infosec and other teams as appropriate.

A good candidate will have expert-level experience providing complex IT support remotely and in-person, with ticket management systems and will possess technical certifications in IT support, desktop support, service management and/or networking, logistics and shipping/customs.

An ideal candidate would also have experience planning and leading complex IT projects, building dynamic reporting, crafting documentation, automating complex business processes, coaching colleagues and possess regional culture and language skills.

Immediate:

• Own corporate hardware in the Bengaluru office (including network infrastructure and AV equipment);
• Own asset management for staff based in the Bengaluru office and assist with asset management for all staff in India;
• Own imaging & deployment of laptops across India for new starters, replacements, corporate acquisitions and refresh projects;
• Be an on-site owner for local projects such as Zoom Room installs, bulk laptop refreshes and platform migrations;
• Be a hands-on representative of global Corporate IT in APAC;
• Assist the global team with remote phone support on a regular schedule.

Future:

• Improve & standardise support processes in India to match global processes where possible;
• Document local processes and variations;
• Improve and standardise global processes and knowledge;
• Take initiative to improve & standardise inefficiencies when found;
• Coach colleagues in Service Management best practices.

• Extensive experience providing IT support remotely and face-to-face.
• Extensive experience directing and managing projects including managing specialist vendor relationships
• Extensive experience supporting/administering many of the following: Windows 10, MacOS, SCCM, Jamf, Zoom, Microsoft Teams, Okta, Duo, Intune, Confluence, Microsoft 365, ServiceNow.
• Microsoft, Mac and/or Cisco certifications; ITIL 4 Foundation certificate.
• Demonstrated experience supporting software developers and DevOps teams.