Today, through BHN’s single global platform, businesses of all kinds can tap into the world’s largest network of branded payment solutions. BHN helps businesses grow revenue, increase loyalty, motivate and reward their teams, disburse funds and engage consumers. Branded payment solutions include the issuance and distribution of gift cards, egifts, corporate payouts and rewards, along with the technology to deliver these products in seamless, integrated ways. BHN’s network spans the globe with more than 400,000 consumer touchpoints. Learn more at BHN.com.

Responsible for assisting consumers through multi-channel avenues with general product inquiries, education and guidance on cardholder services support, account management, initial issues triage prior to advanced support escalation, Redemption support, etc. Ensures all customer’s needs get addressed in time and with accuracy, reducing customer effort and minimum contacts. A successful candidate will embody the BHN Customer First philosophy, advocate for Exceptional Customer Experience, identify challenges, and provide constant feedback to the operations team on service enhancements and opportunities with service or tools. 

• Job Location - Calicut.
• Experience - This role is only for Freshers.
• Maintain a positive, empathetic, and professional communications with customers ensuring Customer Satisfaction
• Respond promptly to customer inquiries and escalate concerns accordingly
• Communicate with customers through multiple channels (Voice, Email, Chat)
• Acknowledge, document, and escalate customer complaints.
• Become a Subject Matter Expert on our products to support customers in any inquiry.
• Keep records of customer interactions, transactions, comments, and complaints through service tickets.
• Provide constant feedback on procedures efficiency recommending enhancements to reduce waste
• Ensure customer satisfaction and best-in-class customer Support.

• High school diploma, general education degree, or equivalent experience
• Ability to control emotions and remain calm in adverse situations
• Schedule availability based on program needs
• Proficient in using computers, web browsing, and managing multiple tools to access information.
• Precious experience in Customer Support is highly desirable.