The Account Coordinator will support the Account Managers/Directors in providing operational support and administration to BHN Clients.

The Incentive and Commerce Business consists of three key channels, Partners, Enterprise, and Transactional.  The Account Coordinator will support clients in these key functional areas, which includes collaborating with the following teams - Sales, Account Management, Operations, Finance and Customer Service.

• Process and manage client fulfilment files, card orders, card activations/extensions, card cancellations, replacement cards and consumer corporate orders.
• Support all operational tasks as it relates to our client, program and promotional management. This includes managing the product set up, testing process, account maintenance and promotional set up and support.
• Processing of weekly and daily files and ability to maintain accurate data in Excel.
• Assisting with incoming enquiries from clients and customers and providing relevant information.
• Supporting the verification and quality assurance of claim validations, as required.
• Creating estimates and/or invoices as per client/campaign requirements.
• Processing of invoicing, credit notes, float top ups/creation, card to card transfers, disbursement account top ups.
• Ensuring timely processing and active follow up of client invoicing to guarantee invoices paid on time.
• Ensuring both internal and client approval of all requested elements are received and documented.
• Developing and maintaining processes and procedures to ensure the smooth processing of orders.

• Experience in a customer service environment  - phone and email.
• Excellent communication skills.
• Sound literacy and computer skills. 
• Knowledge and experience of Microsoft Office 365, Power BI and MS Dynamics.
• Strong presentation skills with the ability to effectively engage with internal and external stakeholders.
• Ability to incorporate new information into discussion to support or modify recommendations.
• Ability to work in a team environment.
• Ability to stay calm and professional when dealing with all clients and customers.
• Eager to drive collaboration within the team and wider business.
• Willing to take ownership of tasks and processes in a fast-paced environment.
• Able to work autonomously and use initiative to prioritise multiple tasks.
• Full Australian working rights. 

We seek candidates who not only demonstrate curiosity and adaptability in emerging technologies but have also successfully implemented and utilized AI tools to enhance their work, improve processes, or deliver measurable results.  Our teams embrace continuous learning and the thoughtful integration of AI to create meaningful impact – for our employees and the future of work.