Today, through BHN’s single global platform, businesses of all kinds can tap into the world’s largest network of branded payment solutions. BHN helps businesses grow revenue, increase loyalty, motivate and reward their teams, disburse funds and engage consumers. Branded payment solutions include the issuance and distribution of gift cards, egifts, corporate payouts and rewards, along with the technology to deliver these products in seamless, integrated ways. BHN’s network spans the globe with more than 400,000 consumer touchpoints. Learn more at BHN.com.

We are seeking a customer-focused Desktop Support Engineer to join our IT Operations team in Bengaluru, India. This role will provide Level 1 and Level 2 technical support to end users, resolving common hardware, software, and access-related issues while ensuring a high-quality support experience. The ideal candidate will have a solid foundation in end-user support, strong troubleshooting skills, and a willingness to learn and grow within an enterprise IT environment.

• Provide Level 1 and Level 2 support for end-user hardware, software, and peripheral issues across Windows and macOS environments.
• Serve as the first point of contact for IT incidents and service requests, escalating issues as needed per defined procedures.
• Troubleshoot and resolve common issues related to laptops, desktops, mobile devices, printers, and collaboration tools.
• Support basic user account administration tasks using Active Directory, including password resets and group membership changes.
• Assist with device setup, configuration, and troubleshooting using tools such as Microsoft Intune and JAMF.
• Log, track, and update incidents and service requests in ServiceNow (or similar ITSM tools) with accurate documentation.
• Support employee onboarding and offboarding activities, including equipment provisioning, collection, and access coordination.
• Perform intermediate IT asset management activities, including device receiving, tagging, assignment, refresh cycles, and decommissioning.
• Maintain accurate asset records across inventory systems, ensuring data integrity for hardware lifecycle status, ownership, and location.
• Assist with periodic asset audits and reconciliation activities in coordination with IT and Finance stakeholders.
• Follow established SLAs, processes, and knowledge articles to ensure consistent service delivery.
• Contribute to the creation and maintenance of knowledge base articles and standard operating procedures.
• Provide basic remote and in-person support as required.

• 1–3 years of experience in a Service Desk, Desktop Support, or End-User Support role.
• Basic to intermediate knowledge of Windows and macOS operating systems.
• Familiarity with ITSM tools such as ServiceNow for incident, request, and asset management.
• Working knowledge of Active Directory fundamentals (user accounts, groups, password management).
• Intermediate experience supporting IT asset management processes, including inventory tracking, device lifecycle management, audits, and data accuracy.
• Exposure to endpoint management tools such as Microsoft Intune and/or JAMF is preferred.
• Understanding of IT asset management best practices and the importance of asset data accuracy for compliance and cost control.
• Strong customer service mindset with clear verbal and written communication skills.
• Ability to follow documented processes, prioritize tasks, and work effectively in a team environment.
• Relevant certifications (CompTIA A+, ITIL Foundation, Microsoft Fundamentals, etc.) are a plus but not required.