Department Overview:

The New Business sales function of Blackhawk Incentives is the engine room of Blackhawk in Australia. It supports a high-volume, inbound-led sales channel that delivers significant revenue through self-serve and supported purchasing models.

This function enables customers to access Blackhawk’s full catalogue via our Corporate Card Store (eCommerce platform) and supports a wide range of use cases including sales incentives, staff rewards, research incentives, promotions, and payments.

The Client Sales function plays a critical role in ensuring inbound demand is efficiently converted, orders are executed accurately, and qualified opportunities are surfaced to the New Business team.

Purpose of the role

The Client Sales Support is a non–account-facing, internally focused role responsible for supporting inbound transactional sales, managing order execution, and enabling the New Business team through operational, administrative, and lead qualification support.

This role sits at the intersection of sales operations, client enablement, and commercial support, ensuring inbound leads and eCommerce orders are processed efficiently while identifying opportunities that may warrant escalation to Business Development.

Inbound & Transactional Sales Support

• Support the inbound lead function via the Corporate Card Store (eCommerce platform)
• Review, qualify, and process inbound enquiries and orders with speed and accuracy
• Ensure orders are correctly set up, fulfilled, and resolved in line with internal controls and SLAs
• Act as a point of coordination between customers and internal teams to resolve order-related issues

Lead Qualification & Sales Enablement

• Review inbound activity to identify commercially relevant or scalable opportunities
• Escalate qualified opportunities to the New Business team in line with agreed criteria
• Support the New Business function with deal setup, documentation, and internal coordination
• Maintain clear handover notes and CRM updates to support seamless BD engagement

Client & Platform Support

• Assist with the implementation and onboarding of new transactional clients onto relevant Blackhawk platforms
• Provide ongoing platform and order support for clients using self-serve or supported models
• Ensure a high standard of professionalism, discretion, and service quality at all times

Operational & Administrative Support

• Process orders, account requests, and client changes in a timely and accurate manner
• Track incoming payments, bank transactions, and order reconciliations where required
• Maintain accurate records across CRM and internal systems
• Support additional projects and initiatives as assigned by the Senior Manager, Sales Development

Internal & External Stakeholders

External:

• Client contacts including Sales, Marketing, Loyalty, Customer Care, Finance, and IT

Internal:

• New Business (BD) team
• Product, Content, IT, Finance, and Operations teams
• Wider Blackhawk Network teams where applicable

• 2 to 5 years of working with SaaS and PaaS
• Previous experience in sales support, inside sales, operations, or customer service roles desirable
• Solid understanding of technology, particularly web-based platforms and eCommerce environments
• Commercially curious with an ability to recognise opportunities without being account-facing
• Strong written and verbal communication skills
• Highly organized with strong attention to detail and follow-through
• Comfortable working independently in a fast-paced, high-volume environment
• Strong interpersonal skills with the ability to collaborate across teams and levels
• Working knowledge of Microsoft Excel, PowerPoint, and Word

Perks

• Health Insurance allowance
• A best-in-class employee recognition program
• Flexible working environment
• Hybrid work model
• Additional paid Employee Appreciation Days Off each year
• Birthday leave